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Q. What is a Prepaid Phone card?
A. Prepaid phone card is a service provided by various companies. If you are buying a pre paid phone card , you are paying for a long distance connection time in advance. As you make the calls using the phone card, the value of the card decreases by the charge of the call that you made. The charge of the call may include the connection fee, surcharges and any maintenance fee etc . that are applicable for the phone card.
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Q. How is the phone card otherwise known as?
A. A phone card may be called pre paid phone card, pre paid calling card, Telephone card, calling card, long distance phone card or International calling card. ...back
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Q. How long can I use my prepaid phone card?
A. The phone cards have a validity period of 3 months. That means that the card expires 90 days from first use. ...back to
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Q. How do I make a call?
A. To make a call – Dial the toll free access number provided.
When you hear the message prompting for Pin number, input the pin number
You will hear a message stating the balance
Then dial the destination phone number.
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Q. Whom should I contact when I have a problem using my phone card?
A. You can call our toll free customer care number and get assistance. ...back to
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Q. What is connection fee and how is it charged?
A. If a phone card or calling card has a connection fee, and then the fee is charged if the connection is made to voice mail or answering machine or wrong number. ...back to top |
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Q. Can I use these prepaid calling cards on my mobile? Is the rate higher?
A. Yes. Mobile phones can be used to call other countries. However you have to pay extra charges...back to top |
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Q. When does a call connect?
A. A call is connected 30-45 seconds after the connection RING. If you do not get answer, it is advisable to disconnect and dial again....back to top |
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Q. Do I register on your website when I buy a card from you?
A. Yes. If you are a first time buyer, you are required to register. You will have your user name and password. A unique PIN number will be sent to your email address....back to top |
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Q. Can I call Australia from a different country using the phone card?
A. Our cards cannot be used to call back to Australia. Instead you can buy a card from the country you visit. Some cards have international call back facility but the calling rates will be much higher than the rates you would be able to get from the foreign local calling cards. ...back to top |
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Q. I forgot my password. How do I get it?
A. In the website under the User name and password, you find a link “Forgot your password”?
Click on the link and the password will be mailed to you promptly.
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Q. Are there any other hidden costs?
A. Some cards have many hidden costs such as maintenance fees (weekly or monthly), disconnection fee etc. Phone cards at Phonecardsonly.com have no hidden costs....back to top |
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Note: Could not find the answer to your question or problem? Feel free to ContactUs...back to top
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