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From the list below choose one of our FAQs topics. If you have a question which
is not in this section, Contact Us.
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PHONE CARD BENEFITS
Savings:
Making calls overseas can cost a fortune if you haven’t
discovered the benefits of using Phone cards or International
calling cards.
Using phone cards can save up to 80% on your phone
bill.
Using phone cards at hotels helps us in avoiding long
distance surcharges.
Convenience:
• Variety of Phone cards in one place
• Compare and choose the best card
• Get the PIN instantly wherever you have access to
the Internet
Mobility:
Phone cards can provide solutions to different groups
of people, such as travelers, drivers, international visitors
etc.
Students often do not have any access to long distance
service in dormitories. Prepaid phone cards can be of
immense help to them.
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SELECT THE BEST PHONE CARD
Is the cheapest card the best card? Not necessarily. To choose the best card read
the description for each card.
If you are going to use the phone card for a short time, choose the phonecard with
lowest rate and for a long term use, the phone card with low maintenance fee.
If you plan to keep the calling card and use over a period of time, make sure that
the expiry date is long enough for you to use the entire balance.
If you are calling using a payphone, choose the phone card with low pay phone surcharge.
If you are buying the calling card for the first time, purchase during
Customer service business hours. You can ask for
assistance if you have any questions or problems. ...back to
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OTHER CHARGES
Connection Fee:
It is charged each time when a phone call is connected. The charge varies depending
on the destination number you are calling.(Some cards do not have any connection
fee)
Service Fee:
It is usually deducted from the prepaid phone card balance for each phone call made.
The service fee varies from 0 to 25 %.
Maintenance Fee:
Maintenance Fee can be deducted from card's balance every week, every two weeks,
or every month depending on the card. The card provider will start to charge a maintenance
fee within 24 hours after the first phone call is made. The charge varies from $0.20
to $1.5. When phone cards state “Maintenance fee may apply”, you need to find out
‘how much and how often’ before you buy.
Rounding:
This is the basic unit for measuring duration of a phone call. Phone cards are rounded
to 1 second, 30 seconds, one, two or even five minutes.
Pay-Phone Surcharge:
Pay phone is a public phone that accepts coins or encoded credit cards, usually
found on the streets, in the train stations, dormitories and airports etc.
Other fees or charges:
• Disconnection Fee: This fee is charged on the phone
card balance every time when the phone call is disconnected. It is charged even
when the call did not go through or was dropped in the middle of the conversation.
• Customer service access fee: Some Phone cards charge
the customer an extra fee for answering their queries.
• Long-Talk fee: Some phone cards will charge an extra
fee for talking too long.
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RECHARGEABLE AND NON RECHARGEABLE TELEPHONE CARDS
Difference between Rechargeable phone cars and non-rechargeable phone cards?
Rechargeable phone cards:
You can refill at any time
You receive a permanent PIN number for your card
When you register your phone number with the provider, you get the facility of PIN-FREE
access.
You may even get the Balance transfer opportunity. You can transfer the amount from
one card to another rechargeable card. These cards will not have expiry date when
you refill card once within 6 months.
Non-rechargeable phone cards:
Most of the phone cards that are offered for sale are non-rechargeable phone cards.
Once the balance or expiry date of the card is over, the customer should buy a new
phone card with a new PIN number.
These cards have a validity period or expiry date.
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